Return policy
At Posib, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
30-Day Satisfaction Guarantee
We offer a 30-day return policy from the date you receive your order. If you are not satisfied, you may request a return or exchange within this period.
Eligibility for Returns
- To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
- Items damaged due to misuse or normal wear
- Orders returned after 30 days from delivery
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will gladly provide a replacement or full refund at no additional cost.
How to Start a Return
- Contact our support team through the Contact Us page or by email
- Include your order number and reason for the return
- Our team will provide return instructions
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable
Refunds
Once we receive and inspect your return, refunds will be processed to your original payment method within 5–10 business days.
Exchanges
If you’d like an exchange instead of a refund, please let us know when contacting support.
Contact Us
If you have any questions about our Return Policy, feel free to reach out. We’re always happy to help ❤️